Refund policy

Return Window We want you to love what you ordered. If you are not completely satisfied, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns To be eligible for a return, your item must meet the following criteria:

Condition: The item must be in the same condition that you received it—unworn, unwashed, and unused.
Details: All original tags must be attached and the item must be in its original packaging.
Proof of Purchase: You will need the receipt or proof of purchase to process the return.
How to Start a Return To initiate a return, please contact us at customersupport@valquip.shop.

Please note: Items sent back to us without first requesting a return will not be accepted. Once your return is accepted, we will send you a return shipping label along with detailed instructions on how and where to send your package.

Return Address: Valerius Clothing 2746 County Road 210 Shubuta, MS 39360 United States

Damages and Issues Please inspect your order upon reception. Contact us immediately at customersupport@valquip.shop if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, including:

Sale Items: All sale items are final sale.
Gift Cards: Non-refundable.
Custom Products: Special orders or personalized items.
Personal Care Goods: Beauty products and other personal care items.
Perishables: Food, flowers, or plants.
Hazardous Materials: Flammable liquids or gases.
If you have questions regarding a specific item, please reach out to us.

Exchanges The fastest way to ensure you receive the correct item is to return the original item. Once the return is accepted, please make a separate purchase for the new item.

Refunds Once we receive and inspect your return, we will notify you regarding the approval status of your refund.

Approved Refunds: You will be automatically refunded on your original payment method within 10 business days.
Processing Time: Please remember that it can take additional time for your bank or credit card company to process and post the refund.
Follow-up: If more than 15 business days have passed since we approved your return and you have not received your funds, please contact us at customersupport@valquip.shop.
Shipping Costs: Original shipping costs are non-refundable.
European Union 14-Day Cooling Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must still meet the eligibility requirements (unworn, unused, with tags, and in original packaging) and be accompanied by proof of purchase.